Activities of Infitravel
making your reservation, we recommend reading the terms and conditions
of the contractual relationship that you will establish once you book
services with Infiworld – owner of the Infitravel brand.
Infiworld, a business focused on Health Tourism, recreation, and
well-being, promotes the sale of health services and products which can
be purchased individually or in designated recreation packets. Such
recreation packets include touristic trips and tours to various historic
sights in Portugal.
b) Infiworld offers the sale of personalized
health products and services by making reservations and by facilitating
medical and surgical evaluations and procedures in renowned Portuguese
hospitals and clinics.
c) Regarding touristic and recreational
trips, Infiworld makes the necessary reservations, especially those
related to transport (by air, water, or land), lodging, vehicle rental,
and tourist recreational ventures.
d) Infiworld’s website serves
as a center for post-paid reservations, allowing clients to take
advantage of the services mentioned in a), b), and c), as well as to
download and print confirmation vouchers and/or emails.
Confirmation vouchers and/or emails emitted by Infitravel contain all
necessary information related to the client’s reservation, such as
dates, names, contact information of service providers, and
activity-specific Terms and Conditions.
f) The website of
Infiworld also functions as an intermediary between tourist enterprises
and clients, allowing clients to request touristic tours and services
that best suit their interests.
g) Infiworld facilitates rental car procurement (Rent-a-Car).
Infiworld also renders services related to touristic excursions, such
as organizing trips to museums, historic monuments, and other points of
i) All trips organized by Infiworld will be part of programs previously made available to clients.
Conditions of contract – Reservations
Whenever Infiworld sells a service to a client, it will provide
documentation that outlines the name and type of service to be provided,
service date, price, and any payments already made.
Acceptance of a reservation by Infiworld, after proper payment has been
completed, will be confirmed via a confirmation email to the client.
c) The confirmation email will outline the services bought.
d) The confirmation email should be printed by the client and used as proof of payment and reservation to service providers.
Regarding the purchase of health services and/or procedures, the client
must pay 30% of the total value upon purchase. The remaining value can
be paid up to one week before the date of the service and/or procedure.
Regarding the purchase of touristic packages, the client must pay the
total value of the package upon purchase. Any exception to this will be
expressly stated before purchase.
g) Before confirming any
purchase or reservation, the client will be informed of the cancellation
fees related to that purchase or reservation.
h) Any questions
and/or doubts related to the purchase of health products and/or packages
should be directed to Infiworld. Questions directly related to specific
services should be directed to service providers.
Cancellation of reservations with Infitravel or with separate service provider
Infiworld retains the right to cancel any health service and/or
product, in the case of a technical or personnel-related limitation of
the service provider (hospital or clinic).
b) In the case of
cancellation as mentioned above, the client will be informed within 24
hours of Infiworld’s notification by the service provider.
c) Any canceled health service/package can be rescheduled for a new day upon agreement between the client and Infiworld.
Infiworld retains the right to cancel a client’s reservation in the
case that a tour/trip becomes impossible due to extenuating factors. In
the event of a cancellation, the client will be notified as soon as
e) On the touristic trips Infiworld will provide for the adequate procurement of lodging and transport.
When Infiworld intervenes as an intermediary between service providers
and the client, it is only responsible for the correct emission of
lodging and transport reservations.
g) Regarding organized trips,
Infiworld cannot be made responsible for cancelations caused when the
number of participants is below the minimum number required. Clients
will be informed of such cancellations in writing.
h) In the case
of a cancelation or modification of a reservation by the service
provider, the client will have the option to choose another alternative
product/service or to annul the reservation.
i) If the service
provider is unable to offer an adequate alternative product/service,
Infitravel retains the right to cancel the client’s reservation within
j) Commissions, fees, and charges assigned by a public
authority or by the service provider will be paid by the client, even
when they are assigned after the reservation confirmation.
Reservation cancellations by the client
cancelation or annulment of any scheduled medical/surgical procedure or
of a health service contracted by the client will imply the following
a) In the event of a cancelation made 15 days ahead
of the scheduled procedure/service, Infiworld will reimburse the client
with 30% of the value already paid, regardless of administrative charges
accrued, up to 500 euros.
b) In the event of a cancelation made
8 to 14 days ahead of the scheduled procedure/service, the client will
be responsible for paying 30% of the price. Another 50% of the
procedure/service price will be turned into Infitravel credit and can be
used towards a new reservation made within the year.
c) In the
event of a cancelation made 7 days ahead of the scheduled
procedure/service, the client will be responsible for paying 100% of the
value received by Infiworld. 30% of the procedure/service price will be
turned into Infitravel credit and can be used towards a new reservation
made with the year.
In regards to tourist
services, such as touristic trips and organized visits, the client can
terminate the contract at any time. In the event of a termination, it is
the responsibility of Infiworld to reimburse the client with any
deposit already paid. Any administrative costs related to the
cancellation will be charged but will not exceed 15% of the total price.
Responsibilities of Infitravel
Infiworld and its suppliers are not responsible to the client for any
damages sustained during the trip, such as accidents that can result in
injury or death.
b) Infiworld is solely responsible for errors
that occur during the reservation process and is not responsible for
mistakes committed by service providers. Any client complaints must be
issued directly to the service providers.
responsibilities of the agency which organizes the touristic excursions
are guaranteed by the current local civic responsibility insurance.
d) The responsibilities of Infiworld are limited to the maximum amount that can be requested of the travel service providers.
Responsibilities of the client
a) During travel, the client is responsible for keeping all necessary confirmations and documentation on their person.
The client is responsible for correctly entering personal data for
himself/herself as well as for other travelers upon reserving services
c) The client must comply with the conditions of service providers as stipulated in the reservation voucher/email.
the case of client complaints, it is Infiworld’s responsibility to
demonstrate a willingness to work with the client to reach an adequate
Terms and Conditions
terms and conditions have been prepared in accordance with the legal
rules for travel agencies and tourism contained in Decree-Law. 61/2011,
of 6 May, as amended by Decree-Law No. 199/2012 of 24 August.
organization of the trips included in www.infitravel.com is the
responsibility of Infiworld, Portuguese tour operator with RNAVT 4874
registration - RNAAT 502/2014, based in Raúl Carapinha Street, 19 - 3 B,
1500-541, Lisbon, Portugal and registered at the Commercial Registry of
Lisbon under the NIPC 510 902 774.